At KOVR, we put quality and accuracy first — every order is carefully checked before it leaves our hands. However, if we make a mistake and send you the wrong product, we own it completely and will replace it at no cost to you.

Please note: we do not accept returns for change-of-mind purchases, and we do not offer refunds once an order has been placed. Replacements are only provided when a wrong product has been delivered by us.

We apologise if you received a skin that doesn't match your order. Follow these steps within 2 days of delivery and we'll handle the rest:

To qualify for a replacement, all of the following must apply:

KOVR does not offer monetary refunds. All eligible cases are resolved through free replacements only.

If we sent you the wrong product, we cover 100% of all shipping — both the return of the incorrect item and the delivery of your correct skin. You pay absolutely nothing extra.

Once an order is placed, it cannot be cancelled. However, if you need to make adjustments — such as changing the design, phone model, or delivery address — you have a 24-hour window from the time of placing your order to request changes.

After 24 hours, your order moves into production and no further modifications can be made. Please double-check your phone model and design selection before confirming your purchase.