Welcome to KOVR Mobile Skins! We appreciate your trust in our products and services. Please read our Refund and Replacement Policy carefully before making any purchases. By placing an order with KOVR , you agree to comply with and be bound by the following terms and conditions:
1. Returns and Replacements: We prioritize your satisfaction. We do not accept returns for any reason other than the delivery of a wrong product. If you receive an incorrect item, you may be eligible for a replacement as outlined below. Please note that we do not offer refunds for any products.
2. Wrong Product Delivered: If you receive a mobile skin that does not match the item you ordered, we apologize for the inconvenience. In such cases, we offer replacement services only. You must inform us within 2 days of receiving the incorrect product. To be eligible for a replacement, follow these steps:
- Contact our customer support team at 03478722791 within 2 days of receiving the incorrect product.
- Provide your order number, a clear photo and video of the received product, and a description of the error.
- Our customer support team will review your request and provide instructions for returning the incorrect product, if necessary.
3. Eligibility for Replacements: To qualify for a replacement, the following conditions must be met:
- The product must be in its original packaging and unused condition.
- The request for replacement must be made within 2 days of receiving the incorrect product.
- The provided photo and description clearly demonstrate that the wrong product was delivered.
4. Refunds: KOVR Mobile Skins does not offer refunds for any reason. We solely provide replacement services for incorrect products delivered.
5. Shipping Costs: In the event of a wrong product delivery, KOVR will cover the shipping costs associated with the return of the incorrect item and the shipment of the replacement product.
6. Order Policy: : After an order has been placed, cancellations are not permitted; however, adjustments to the order can be made within 24 hours of placement.
7.If a customer orders two different mobile skins in a deal, and one mobile brand/model is not available, then we will make both skins for the same model that is available.
(Meaning: Deal will still be completed, but both skins will be for the available phone model.)
Please ensure that you carefully review your order before completing the purchase to avoid any issues. We appreciate your understanding and cooperation in adhering to our Refund and Replacement Policy.